The Company -- SigFig

The Role – Accessibility Expert

We are SigFig. We empower everyone to achieve their life goals and ambitions with intuitive and customer centric financial solutions. It takes extraordinary people to disrupt decades of legacy financial practices to reimagine solutions to serve customers at scale.

We are committed to building impactful financial solutions that are accessible and affordable to everyone. Using a combination of design, data science, and technology, we help provide people with financial advice and guidance they need to achieve their life goals. Whether it’s through our direct to consumer or business to consumer products through partnerships with some of the world’s largest and most innovative financial institutions like Wells Fargo, UBS, and Citizens Bank, SigFig seeks to help consumers and institutions make better financial decisions.

Headquartered in San Francisco, we also have amazing talent solving interesting problems across our offices in Tucson, Calgary, Singapore, and New Delhi, but also remote employees in any of the following states: Washington, Oregon, California, Arizona, Illinois, Nebraska, Massachusetts, North Carolina, Maryland, Nevada, New York, Texas, Pennsylvania, Virginia. Come thrive at SigFig!

The Team -- Engineering Team

SigFig’s B2B2C business model relies heavily on our ability to advise and partner with our enterprise clients to drive digital transformation. The Engineering Team builds end-to-end professional services for our enterprise clients helping to reimagine, design, execute, and operate new ways to make financial advice more accessible to their clients. This team does this by leading multi-functional initiatives working side-by-side with enterprise clients and all of the functional areas within SigFig including engineering, marketing, product, customer success, business development, and SigFig’s executive leadership team.

Why We Value You

  • Serve as the main Accessibility SME
  • Be a primary point of contact for accessibility
  • Lead accessibility testing and work with cross-functional services teams
  • Plan and execute accessibility audits
  • Proactively engage with Internal and External teams to shape accessibility roadmap and strategies to move forward, with a focus on expanding customer retention and growth
  • Provide client-facing communications and relationship management, both within the context of projects​ and with the overall company strategy
  • Maintain and grow subject matter expertise within the industry and deliver expert level accessibility and process improvements
  • Monitor progress of active projects, in collaboration with primary testers on delivery teams
  • Review deliverables to ensure alignment with clients’ and internal teams’ expectations
  • Provide coaching and mentoring to assigned project resources in the areas of accessibility and the related industry vertical
  • Act as subject matter expert providing pre-sales support as appropriate for complex or custom services opportunities
  • Act as subject matter expert providing support to the legal team as appropriate for complex or custom services opportunities
  • Conduct reviews of client contracts for Accessibility deliverables
  • Prepare annual VPAT and WCAG statements
  • Direct industry-specific best practices development and method for disseminating to team members
  • Write accessibility acceptance criteria for all new UI designs and developments.
  • Audit designs prepared by designers to ensure designs are built to be inclusive of people with disabilities.
  • Assign and manage accessibility testing efforts within the QA team
  • Work with client QA teams to triage accessibility defects reported by clients
  • Coordinate delivery by managing defect severities and business priorities
  • Provide accessibility training to QA, Development, Design, and Management teams

Ideal SigFigian for this Role

  • 5-7 years in the digital accessibility space with a deep understanding of technical skills
  • Extensive knowledge of HTML, ARIA, and assistive technologies
  • Knowledge of CSS and Javascript are preferred
  • Bachelor's degree or equivalent experience
  • One or more accessibility certifications are a plus
  • Prior experience in scoping and customer management
  • Senior-level of consulting skills
  • Excellent collaboration, communication, and presentation skills
  • Excellent verbal and written communication skills
  • Ability to communicate complex technical issues in an easy to understand way
  • Superior customer focus to support building and managing client relationships
  • Ability to work in an ever-changing, fast-paced, dynamic environment

Perks and Benefits

  • Competitive Benefits Package
  • Flexible PTO
  • 401K with Company Match
  • $1,000 Yearly Wellness Benefit
  • Employee Recognition Program
  • And more!

Founded in 2007, SigFig is backed by premier venture capital firms, including Bain Capital Ventures, DCM Ventures, Nyca Partners, and Union Square Ventures as well as leading financial institutions including Wells Fargo, UBS, Santander, New York Life, Eaton Vance, and Comerica. We've raised $110 million to support our growth as the #1 online investment advisor for large financial institutions.

© Nvest. All rights reserved, SigFig is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, gender identity, sexual orientation, age, disability, veteran status, or other applicable legally protected characteristics. We encourage people of different backgrounds, experiences, abilities, and perspectives to apply.